You may view WHOIS information using the INRegistry WHOIS tool at https://registry.in/
8.34 If ordering or transferring a .org domain with Us, the terms from Public Interest Registry viewable at the following link(s) apply in conjunction with Ours:
You may view WHOIS information using the Public Interest Registry WHOIS tool at http://pir.org/whois/
8.35 If ordering or transferring a .biz domain with Us, the terms from Neustar viewable at the following link(s) apply in conjunction with Ours:
You may view WHOIS information using the Neustar WHOIS tool at http://www.whois.biz/
8.36 If ordering or transferring a .info domain with Us, the terms from Afilias viewable at the following link(s) apply in conjunction with Ours:
You may view WHOIS information using the Afilias WHOIS tool at http://www.info.info/find-a-domain
8.90 If ordering or transferring any other TLD extension domain with Us, the generic terms from ICANN viewable at the following link(s) apply in conjunction with Ours:
You may view WHOIS information using the InterNIC WHOIS tool at http://www.internic.net/whois.html
9.1 The terms set out in clause 9 are applicable only to SSL Certificate Products as offered by Our brands.
9.2 If ordering, installing or otherwise making use of an SSL Certificate provided by Comodo CA, the terms from Comodo viewable at the following link(s) apply in conjunction with Ours: https://ssl.comodo.com/terms.php.
9.3 If ordering, installing or otherwise making use of an SSL Certificate provided by Lets Encrypt CA, the terms from Lets Encrypt viewable at the following link(s) apply in conjunction with Ours: https://letsencrypt.org/repository/.
9.4 You will ensure that the information submitted for the purposes of an SSL Certificate is current, accurate and complete. If and when such information changes, You must update the information in compliance with the associated Certificate Authority (CA) terms.
9.5 Due to strict security, maintenance and management policies, We are not able to permit or install third party provided SSL Certificates on any Product or Service at this time. Thus, only SSL Certificates ordered or purchased or activated through Us are supported on Our Products and Services.
9.6 We are able to fully support all SSL Certificates provided by Us when used on Our web hosting, cloud hosting, business hosting and reseller hosting Products, or when used with Our server support Services, or used on Our managed hosting Products. Should You self-host Your SSL Certificate on a VPS or dedicated server, or if Your SSL Certificate is hosted on an alternate web hosting provider, We shall offer our support on a best effort and complimentary basis. As such, we cannot fully guarantee to install / maintain / troubleshoot SSL Certificates hosted on alternate hosting providers or VPS or dedicated servers.
10.1 The terms set out in clause 10 are applicable only to Our server backup Products and Services.
10.2 Our R1Soft Continuous Data Protection Product is a managed Product. This means We are responsible for the installation, maintenance and troubleshooting of the R1Soft software on Your server. As part of such management We must hold Your server's root login details at all times to perform any maintenance and troubleshooting. Our R1Soft Continuous Data Protection Product requires a Linux server of CentOS, Debian or Ubuntu distribution and a patched Kernel version supported by R1Soft. Typically We are able to install the R1Soft software on most Linux servers without encountering issues, however We cannot be held responsible for any incompatibility or problems arising from the use or installation of the R1Soft software.
10.3 Our cPanel Backup powered by cPremote and cPanel Backup powered by JetBackup Products are managed Products. This means We are responsible for the installation, maintenance and troubleshooting of the cPremote and/or JetBackup software on Your server. As part of such management We must hold Your server's root login details at all times to perform any maintenance and troubleshooting. Our cPanel Backup powered by cPremote and cPanel Backup powered by JetBackup Products require a Linux server of CentOS or CloudLinux, distribution and cPanel+WHM or cPanel+WHM VPS Optimized software installed. Typically We are able to install the cPremote and/or JetBackup software on most cPanel servers without encountering issues, however We cannot be held responsible for any incompatibility or problems arising from the use or installation of these softwares.
10.4 Our FTP/rsync backup space Product is an unmanaged Product. This means We supply You with a username and password that can be used for FTP or rsync (SSH) logins to gain access to Your backup space. We do not provide any software or backup technology with Product and so You must configure software of Your own to utilise this backup space. The backup space is encrypted on Our servers and is only accessible to You with the use of Your username and password. Should you lose this username and password it is difficult for Us to reset Your password without permanently losing Your data.
10.5 Some server backup Products allow You to choose the desired location in which Your server backup Product should be hosted. This feature is subject to availability, and should there be no available capacity in the location of Your choice We will automatically provision Your backup space in the nearest location to Your selection.
10.6 We can provide and ship a flash drive or external hard disk containing an encrypted copy of Your backups, which We advise You to request at least once yearly for full peace of mind. The cost for this service, not including any applicable tax or VAT or customs duty or sales duty or import duty, is:
£60 for Products or Services totalling up to 60GB data
£95 for Products or Services totalling up to 500GB data
£120 for Products or Services totalling up to 1TB data
£160 for Products or Services totalling up to 3TB data
10.7 We make every effort to ensure working corruption-free backups are made of Your data; however We cannot be held responsible for any loss of data as a result of a system failure or the negligence of You or Us.
11.1 The terms set out in clause 11 are applicable only to Our G Suite by Google Cloud, Microsoft Office 365, and Microsoft Exchange Online Products and Services.
11.2 For Customers ordering or making use of any G Suite by Google Cloud Products and Services, the terms from Google viewable at the following link(s) apply in conjunction with Ours:
11.3 For Customers ordering or making use of any Microsoft Office 365 or Microsoft Exchange Online Products and Services, the terms from Microsoft viewable at the following link(s) apply in conjunction with Ours:
11.4 We offer free email migration from existing IMAP or POP3 email servers/services to G Suite by Google Cloud and Microsoft Office 365, however some conditions apply:
11.4.1 Respective email data to be migrated must be stored on the origin mailserver. If emails are downloaded to, for example, a desktop or mobile device and erased from the origin mailserver, migration fees may apply, or in some circumstances migration may not be possible.
11.4.2 The first five (5) inboxes/accounts per domain name are included. Any subsequent inboxes/accounts which require migration will be charged at a rate of £20 each.
11.4.3 Whilst we make every reasonable effort and endeavour to wholly copy each and every email message, content, attachments and contacts, we are unable to guarantee the integrity or completeness of any migration.
12.1 The terms set out in clause 12 are applicable only to Our Web Development, Design and Marketing Consultancy Services as operated by "Tribe of 6".
12.2 All Web Development, Design and Marketing Consultancy Services are instigated by a Work Order as sent by Our account manager.
12.2.1 A Work Order will contain the following information:
• A summary (overview) of the project requirements, including the objective
• A breakdown of the delivery phases of work
• The project's scope and boundaries
• A summary of the project's fixed costs, or where explicitly marked, cost estimations
• Payment terms, including any payment schedules where applicable
12.2.2 A signed Work Order shall indicate a unitarily clear understanding and wholesome agreement of the work described within it, and shall form a legally binding contract in addition to Our Terms of Service.
12.3 A Work Order will detail the project costs and payment schedules of the Services.
12.3.1 For most small projects, an invoice will be raised upon receipt of a signed Work Order.
12.3.2 For larger or complex projects, We may require an upfront payment prior to the work commencing. In such cases, invoices will be raised at the end of the delivery phases listed in the Work Order.
12.3.3 Once We have received payment in full for the respective invoice, We will schedule the work according to the Work Order and its delivery phases.
12.4 A Work Order shall contain one or more review delivery phases. Such delivery phases will be set out in the Work Order and are intended to provide insight to the current progress of Your Work Order. The review delivery phases allow You to make small changes or amendments to the Work Order where appropriate.
12.4.1 A Work Order containing a graphical design element to be executed by Us shall have at least one design review delivery phase. We shall produce a sample of the graphical design for demonstration purposes to obtain Your review and feedback. This sample may be delivered in static image format, rather than its final media state or copy (i.e. a website, paper or other physical media).
126.96.36.199 If You are unhappy with the graphical design of the sample, You may request changes or a redesign as per the terms of the signed Work Order.
12.4.2 A Work Order containing a marketing element shall contain a review delivery phase, which will be used to review the status of the marketing work, and make any adjustments where necessary to help achieve the final goal of the Work Order.
12.4.3 A Work Order containing a web development or coding element shall contain at least one review delivery phase, however due to the nature of development and coding work, it may not be possible to provide a working sample of the work until the Work Order is in its delivery or testing phase.
12.5 You shall retain all respective copyrights to data, files and images provided to Us, and shall grant Us permissive use of such copyrighted works in order to fulfil the Work Order.
12.5.1 We expect that You have obtained permission and rights to use any third party copyrighted content You provide to Us. You shall agree to indemnify Us from any and all claims resulting from the negligence or inability to obtain proper copyright permission and rights.
12.5.2 You shall receive all respective rights and permissions of the work produced under the Work Order, so that You can copyright, register, trademark and otherwise fully own the work. However, We reserve the right to keep a sample image or demonstration of the work for Our portfolio purposes.
12.6 We warrant that the Work Order shall be carried out by appropriately qualified personnel using reasonable care and skill and acting in accordance with good industry practice and all relevant laws and regulations.
12.6.1 We provide no other warranty with respect to the Work Order, and any term, warranty, condition or liability expressed or implied by either common law or by statute as to skill, quality or fitness for any particular purpose of the Work Order is excluded.
12.7 From time to time You may wish to cancel a Work Order that has been signed.
12.7.1 Should You request the cancellation of a Work Order whose invoices have not been paid neither in part nor full, We will gracefully cancel the Work Order.
12.7.2 Should You request the cancellation of a Work Order but the work has not commenced, We will issue a full refund to You at Our sole discretion.
12.7.3 Should You request the cancellation of a Work Order but the work has commenced, We may not be able to issue a refund.
12.7.4 If We are unable to meet the terms of the Work Order for any reason, We will cancel the Work Order, and issue a full refund to You at Our sole discretion.
12.8 If there are any inconsistencies between the Terms of Service and those of a Work Order, the terms of the Work Order shall prevail to the extent that they expressly reference the provision in these Terms of Service that they intend to replace, supplement or amend. Otherwise, the Terms of Service shall prevail.
12.9 The parties agree that nothing in the Work Order shall prevent either of them from seeking injunctive or other equitable relief. In the event of any dispute arising in respect of this Agreement or a Work Order, We shall use reasonable endeavours to resolve the dispute by following the process set out below:
12.9.1 The aggrieved party shall notify the other party in writing of the nature of the dispute, including as much detail as possible. A senior member of Our staff shall be appointed to meet with You in person or by telephone, within 5 working days of the date of the receipt of the notification. We shall, within 5 working days of such meeting, produce a report on the dispute in detail to, if possible, include agreed corrective action.
12.9.2 A Work Order, all matters arising from it, and any dispute resolutions referred to above, shall be governed by and construed in accordance with the law, jurisdictions and courts of the United Kingdoms of Great Britain and Northern Ireland.
20.1 We believe You should be able to use Your Products and Services the way You wish to use them, which may include hosting a personal or business web site, sharing images and photos, storing video and music clips, and sending & receiving emails. However, You must not use Your Products and Services in any way which We believe, at Our sole discretion, may be unlawful, indecent or objectionable.
20.2 Our network, Your Products and Services must not be used for any of the following activities, including but not limited to:
• Illegal use, including supporting or encouraging any type of illegal activities. We reserve the right to work and cooperate with the appropriate authorities and/or businesses regarding illegal use or activities.
• Harming, or attempting to harm minors in any way, including the storage, sending or receiving of child pornography.
• Threatening any person, business, organization or authority, including storing or sending material which threatens or encourages the destruction of property or bodily harm.
• Copyright infringement, including fraudulently selling items, products or services. We reserve the right to work and cooperate with the corresponding copyright holders or authorities regarding copyright infringement.
• Forgery or Impersonation, including tampering with network header information or attempting to illegally impersonate any person, business, organization or authority. The use of anonymous remailers or nicknames does not constitute impersonation.
• Misuse of Networks and Services, including executing DDoS attacks, attempting to access or accessing data not intended for You, or using excessive network resources which may result in the disruption of any Networks. We reserve the right to work and cooperate with the appropriate authorities regarding the disruption of Networks or Services.
• Unsolicited emailing, including spamming and mail bombing.
• IRC servers, IRC clients, IRC bots or any other IRC activities.
• The use of any form of open-access/anonymous/public proxy or VPN applications, including 'web proxies' and 'ToR Relay/Exit Nodes'. (Private, personal and business VPN applications are permitted.)
20.3 We do not allow the hosting of any types of pornography or adult-related content on Our Products and Services. Examples of such content can include, but not be limited to, erotic videos/pictures/stories, forums or blogs with links to third party sites containing such content.
20.4 If Your VPS, virtual server, cloud server or public cloud server is found to be using an intensive amount of resources and causes service degradation to other customers, We may take action in attempt to preserve overall quality of service. This action may include:
• The throttling or limiting of Your VPS, virtual server, cloud server or public cloud server
• The temporary ban of some resources
• A temporary shut down of Your VPS, virtual server, cloud server or public cloud server
• Product suspension
20.5 Our web hosting, cloud hosting, business hosting and reseller hosting Products operate on a shared server environment, meaning that many users share the same server on which Your site is also hosted. If Your web hosting, cloud hosting, business hosting or reseller hosting Product is using excessive network bandwidth or another server resource which is detrimentally affecting other user's Products, We may temporarily restrict Your Product. We will contact You regarding an upgrade to Your web hosting, cloud hosting, business hosting and reseller hosting Product, if deemed necessary. If excessive usage continues, We may take steps to permanently reduce such excessive usage, with for example the removal of some/certain scripts, reducing allowances, or ultimately Product suspension.
20.6 It is Your responsibility for all use of Your Products and Services, including any misuse, even if such misuse was not caused directly by You. Therefore, actions should be taken to ensure it is not possible for others to gain unauthorized access to any part of Your Products and Services.
20.7 You should keep all access details including usernames and passwords secured in a safe place where access to this is restricted. It is prohibited to inform or share Your access details with unauthorized users. Attempting to access or gaining access to another user’s account, Product or Service is strictly prohibited.
20.8 We operate a zero-tolerance spam and network abuse policy. We require You to comply with the CAN-SPAM Act of 2003 and any other laws or regulations that are applicable to bulk and/or commercial email. You are required to offer easily accessible opt-out procedures for bulk email lists and mailshots. It is preferred for all Customers to operate SPF and DKIM on their email services. Should We find the IP address on which Your Products or Services are hosted becomes blacklisted, We will work with You to ensure You are compliant with the CAN-SPAM Act of 2003 and any other laws or regulations that are applicable to bulk and/or commercial email. In some scenarios We may take preventive measures such as the blocking or filtering of common email ports in order to reduce the impact of IP address blacklistings.
20.9 Whilst We make reasonable efforts to ensure all IP addresses belonging to Us are not listed on spam or abuse blacklists, We cannot guarantee this. Should We assign You an IP address that is blacklisted, we are willing to assist you in removing such IP address from any blacklists.
20.10 If We believe Your Product or Service is, or has, been used in such a way that violates any part(s) of the Acceptable Use Policy as set out in clause 20, We reserve the right to instantly suspend the offending Product or Service, and in some scenarios terminate the offending Product or Service with or without informing You beforehand.
21.1 All web hosting, cloud hosting, business hosting, reseller hosting, VPS, virtual server, cloud server, storage server, cloud load balancer, cloud database, cloud firewall, private cloud and managed hosting Products carry a 99.9% monthly uptime guarantee. If, at the end of the month, We have fallen short of this guarantee, Service credits may be issued to Your account in accordance with the terms set out below.
100% to 99.9% uptime – no credit
99.89% to 99.8% uptime – 20% credit
99.79% to 99.6% uptime – 40% credit
99.59% to 99.4% uptime – 60% credit
99.39% to 99.2% uptime – 80% credit
less than 99.19% uptime – 90% credit
21.2 Where You have a VPS, virtual server, cloud server, storage server, cloud load balancer, cloud firewall or private cloud Product, Our uptime guarantee covers the hardware and network link of the node Your Product is hosted on. The uptime guarantee does not cover individual VPS, virtual servers, cloud servers, cloud load balancers or cloud firewalls, as they can be powered off and/or rebooted by You, or misconfigured and marked as offline.
21.3 Where You have a web hosting, cloud hosting, business hosting, reseller hosting, cloud database or managed hosting Product, Our uptime guarantee covers the hardware, network link and base Operating System software configuration of the server Your Product is hosted on. The uptime guarantee does not cover individual web sites or hosted services as they can face coding problems, redirects, manipulation of HTTP status codes and such like that may mark them as offline.
21.4 Some Services - such as CDN and DNS hosting - carry a 100% monthly uptime guarantee. This uptime guarantee is applicable to the Service as a whole rather than individual endpoints or servers; for example, if one CDN endpoint or one DNS hosting server suffers an outage, a partial performance degradation may occur though the Service will continue to operate at 100% uptime. However, if multiple CDN endpoints or DNS hosting servers suffer outages simultaneously, the Service may not maintain 100% uptime. If, at the end of the month, We have fallen short of the 100% uptime guarantee, Service credits may be issued to Your account in accordance with the terms set out below.
100% uptime – no credit
99.99% to 99.90% uptime – 30% credit
99.89% to 99.80% uptime – 60% credit
less than 99.79% uptime – 90% credit
21.5 Our servers and nodes are monitored by three internal monitoring systems on our network, and uptimerobot.com, an external independent monitoring platform. We will only base Our monthly uptime from the results of these platform. You may request a copy of the uptime information for any servers and nodes relating to your Products by submitting a support ticket or sending an email. For Our security, such information is not openly published and thus is available on a per-request basis.
21.6 Any scheduled maintenance listed on our system status page including any resulting downtime is excluded from the uptime guarantee. Our system status page is available at www.hostingstatus.net.
21.7 From time to time You may experience DoS or DDoS attacks against Your Product or Service. During such times of DoS or DDoS attacks whereby You are notified by support ticket or a status update is published on our system status page, Our uptime guarantee is not applicable.
21.8 Select Products and Services include free DDoS attack mitigation, and/or chargeable DDoS attack mitigation services. All DDoS attack mitigation services are offered on a best-effort basis, and due to ever-evolving attack vector methods, We are not able to guarantee uptime or stability during such times of DDoS attacks. Subsequently, during times whereby DDoS attack mitigation methods are unsuccessful and such attack(s) are disrupting service for other customers, We may be required to null route the IP addresses of Your Products and Services, or suspend Your Products and Services for the duration of the attack(s).
21.9 If We have fallen short of Our monthly uptime guarantee, You must open a support ticket during the following month, and request that the relevant credit be added to Your account. We will only credit for your core Product, excluding the value of any add-ons, extras or licenses You may have.
21.10 Any free or complimentary Products and Services that are offered alongside paid Products and Services - such as free backup space and DNS services - are not covered under Our uptime guarantee.
22.1 We disclaim all liabilities in connection with the following:
• Loss of any data.
• Incompatibility of Our Products or Services with any of Your equipment, software or telecommunications links.
• Technical problems, errors or interruptions beyond Our direct control.
• Computer viruses or malware obtained directly or indirectly from the use of Our Services or Products, including those of which We host but do not have explicit control over.
• Any security breaches which may affect the Services.
22.2 We accept no responsibility for the suspension or termination of Your Products or Services should You miss any emails from Us, or if they fail to deliver, flagged as spam, You do not personally receive them and such like.
22.3 In no event shall We be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.
22.4 You accept all responsibility and liability for any data published or made available to the Internet through the use of Our Products and Services. Furthermore, We cannot be held responsible for any software or services provided by third parties made available through the use of Our Products and Services or the Internet.
22.5 We cannot be held responsible for failure or delay in performing Our obligations due to circumstances beyond Our direct control, including but not limited to acts of God or a government body, war, fire, strike or labour disturbance, unavailability of telecommunications, failure of third party hardware or software, inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Products and Services.
23.1 You agree that You shall indemnify, save and hold Us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Us, Our agents, Customers, offices and Staff, that may arise or result from any acts or omissions of You, Your agents, staff or assigns in connection with the use of Our Products and Services.
23.2 You agree that We are not liable for any consequential damages which You may suffer as a result of loss of business, contracts, profits, clients or otherwise. We are unable to monitor or control any traffic over the Internet and exclude all liability for the publication of inaccurate, misleading, offensive or otherwise obscene materials which breach our Terms of Service or any laws.
23.3 You shall agree that a court may strike out or override any part of these Terms of Service if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the Terms of Service as if the offending clause or clauses had never been included.